Shipping, Delivery & Returns

Shipping & Delivery

Pavocouture products have a delivery time of 1 to 3 working days, we strive to deliver your order to the specified shipping address within this period. Do you have an urgent order and do you need your products as soon as possible? Mail to info@pavocouture.nl and who knows, we may be able to arrange something for you! Shipping costs are only €3,-

Returns

Products ordered from Pavocouture can of course be exchanged within our return period of 14 days, the return costs are for your own account and amount.

(Panties can not be exchanged for hygiene reasons).

  • Return the product in its original packaging
  • Returns are only possible if the items are not worn.
  • Fill in the return form and attach it to your return (download at the bottom of the page).
  • It is possible to return only part of your order.
  • You will receive the value of the returned items back into your account within 14 days.
  • If the size is not right, we advise you to return the shipment and send an email to info@pavocouture. Together we will find the right size for you and we will send you a free new set of items in the right size. (Clearly state in the mail that you want to exchange your order.)
    If the returned product is received by us damaged, used, incomplete or not in its original packaging, we are not obliged to accept the products

Download the return form here

Please note: it is your responsibility that the return is delivered to us in good order. Please keep the proof of delivery with track & trace number until your return has been processed.

You can send your return shipment to the following address if the return sticker was not included in the order:

PAVO COUTURE LINGERIE

Rozengracht 12-2 1016NB

Amsterdam, The Netherlands

Do you have any questions about your order, the shipment or your return? Send an email to info@pavocouture.nl