SHIPPING, DELIVERY & RETURNS
Pavo Couture products have a delivery time of 1 to 2 working days in The Netherlands and 3 to 7 days for international orders. We strive to deliver your order to the specified shipping address within this period. Good news! Our items fit the letterbox, so, you don’t have to be at home to receive your order!
-Because the items fit through the letterbox, there is no clear delivery time available. Therefore no track and trace code is sent (most shipments placed in NL before 17:00 will be delivered the next day).
-Orders placed over the weekend will be shipped on Monday
-The order confirmation is not included with the order, you will receive it by email (better for the environment)
Products ordered from Pavo Couture can of course be exchanged or returned within our return period of 14 days. The return costs are for own account (€4,- with PostNL). Original shipping costs will be refunded to your account when you return the whole order.
Not the right size? If you want to change your item(s) for another size we’ll send you the right size for free (NL)!
Fill in the return form and put it with your order.
Any questions? Feel free to contact us!
- Return the product in its original packaging (It is possible to return only part of your order).
- Returns are only possible if not visibly worn
- Fill in the return form and attach it to your return
- You will receive the value of the returned items back into your account within 1-3 days.
- If the size is not right, we advise you to return the shipment and send an email to info@pavocouture or you can also indicate it on the return form. Together we will find the right size for you and we will send you a free new set in the right size! We’re here to help!
PLEASE NOTE: If the returned product is received by us damaged, used, incomplete or not in its original packaging, we are not obliged to accept the products. It is your responsibility that the return is delivered to us in good order. Please keep the proof of delivery with track & trace number until your return has been processed!