To return items, follow these steps:

1. Place the item(s) you wish to return in the box and bag in which you received the items.
2. Go to https://www.montareturns.com/pavo and fill in your order details.
3. Print out the return label and place it on your parcel, or choose to pick it up
4. Bring it to your desired drop-off point, or choose pick-up

– Return the product in the original packaging (it is possible to return only part of your order).

– Returns are only possible if the product has not been visibly worn.

– You will receive the value of the returned items back into your account within 2-4 days of receipt.

– Stockings, giftcards and gift wraps can not be returned and will not be refunded. 

Please note: If the returned product is received by us damaged, used, incomplete or not in the original packaging, we are not obliged to accept the products.

Note: You can’t return your order by putting it in our mailbox at princes island (this is a postal address, not a return address)

We recommend that you place a new order if you wish to exchange your order for another item or another size.

The return costs are at your own expense and amount.