Products ordered at Pavo Couture can be exchanged or returned within our return period of 30 days. We use a return portal which makes returns easy for you.
Please note: products bought during sale have a return period of 14 days.
How does it work?
To return items, follow these steps:
- Place the item(s) you wish to return in the box and bag in which you received the items.
- Go to https://www.montareturns.com/pavo and fill in your order details.
- Print out the return label and place it on your parcel, or choose to pick it up
- Bring it to your desired drop-off point, or choose pick-up
– Return the product in the original packaging (it is possible to return only part of your order).
– Returns are only possible if the product has not been visibly worn.
– You will receive the value of the returned items back into your account within 2-4 days of receipt.
– Stockings, giftcards and gift wraps can not be returned and will not be refunded.
Please note: If the returned product is received by us damaged, used, incomplete or not in the original packaging, we are not obliged to accept the products.
Note: You can’t return your order by putting it in our mailbox at princes island (this is a postal address, not a return address)
I want to exchange my items
We recommend that you place a new order if you wish to exchange your order for another item or another size.
The return costs are at your own expense and amount.
|Spain||€ 9, 00|